OUR PROGRAM > Our Policies
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Cancellations |
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| 1. | Cancellations can be made online until 10am the previous day (Friday for Monday orders) with NO charge. |
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Please note that we are now accepting cancellations by EMAIL at cancellation@kidskitchen.ca Cancellations must be sent by 7am on the delivery day. Please send an email with the child's name, school and date of cancellation.This policy does not apply to Preschool meals. Preschool meals can be cancelled by calling our office 3 days in advance. We are not able to process cancellations with less than 36 hours notice. |
| 3. | Lunches which cannot be cancelled can be picked up from school at lunch time. Please call the office to let us know that you will be picking up the lunch.Any lunches NOT picked up at lunch time will be returned to Kid's Kitchen. |
| 4. | If you paid by cheque, you will have a credit towards your cancelled lunch to use towards future orders. |
| 5. | If you paid by credit card, you will not be charged for the cancelled lunch. |
| 6. | The school does not notify us of field trips or other special events. If the lunch is not cancelled you will be charged. |
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Special Lunch Days |
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| 7. | Kid's Kitchen does NOT run the Hot Lunch Program when the school has special lunch days, such as Pizza Day or Sub Day. |
| 8. | Kid's Kitchen will make our best efforts to communicate changes to special lunch days, but it is the parent's responsibility to consult their individual school calendar and place lunch orders. |
| 9. | Kid's Kitchen does NOT automatically create orders for customers if the school has changed a special lunch day. |
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Completing Menus |
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| 10. | Orders can be completed online at www.kidskitchen.ca. Orders can be placed, edited or cancelled up to 10am the previous business day. |
| 11. | Menus can also be faxed to Kid's Kitchen at 905-944-0398. Orders must be received at by 10am the day before you wish to order lunch (on Friday for Monday orders). We recommend you phone our Customer Service to confirm your fax was received in good order and processed for the day you wish to order lunches. |
| 12. | For any assistance required in completing orders please call Customer Service (link to Customer Support page) at 905-944-0210 during business hours. |
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Payment |
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| 13. | Orders will not be accepted unless complete payment has been provided - i.e., a valid credit card or a cheque for the full amount. |
| 14. | Please do NOT send cash! We will not be responsible for missing cash payments. |
| 15. | Orders without sufficient payment will not be processed. |
| 16. | A fee of $15 will be charged for NSF cheques. |
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Extras |
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| 17. |
If your child receives one of our extra lunches, we will make efforts to contact you and advise you. You will be responsible for payment for the lunch given to him/her. |
Food Allergy/Foods to Avoid - SUBSTITUTION POLICY
18. Our policy is to check ALL lunch orders daily against each child's allergy/foods to avoid profile. If you order any menu choices that contain the items checked, we will automatically substitute your order for a safer choice. Please check the Food Allergies/Foods to Avoid items carefully.
Reminder: Kid's Kitchen is a nut-free kitchen. Our products do not contain any nuts and are sourced from nut-free facilities.
Preschool Lunches
19. Cancellations are not permitted for the Preschool Meal Program. If your child will be absent for an extended time please contact our office 36 hours in advance to put the meals on hold.
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