Cancellations

• Q: How are field trips and special events handled?

  A:

  The schools do not notify us of field trips or any special events. It is up to the parent to cancel any lunches ordered on these days. If the lunch is not cancelled, you will be charged.

  The only days, we are made aware of are special lunch days for the whole school, such as Pizza Days. We do not deliver lunches to the school on these days. Any orders made for these days are automatically cancelled by Kid's Kitchen and parents are not charged. 

• Q: How do I cancel a lunch order?

  A:

  Cancellations of lunch orders are accepted ON-LINE until 10:00 a.m. the previous business day (Friday for Monday orders) with no charge.
   

  Please note that we are now accepting cancellations by EMAIL at cancellation@kidskitchen.ca

  Cancellations must be sent by 7am on the delivery day.

  Please send an email with the child's name, school and date of cancellation.

  This policy does not apply to Preschool meals.

  Cancellations are accepted until 7:00 a.m. by PHONE ONLY for same day orders. Please leave a detailed message with your child's name, school, grade & teacher and the day of the cancellation. We're sorry we cannot accept cancellations received after 7:00 a.m. or by fax or email. Our office phone number is 905-944-0210.   Please note:  This policy does NOT apply to preschool lunches. 
   
  Cancellations for Preschool meals:
  Cancellations for preschools must be called into our office at least 3 business days in advance.  We are not able to process cancellations with less than 36 hours notice. 
   
   
  Cancellations which are not made in time will be charged. Lunches which cannot be cancelled can be picked up from school at lunch time. Any lunches not picked up at lunch time will be returned to Kid's Kitchen.  

• Q: How do I get a credit for a cancelled lunch?

  A:

  Since you pay by credit card, you simply will not be charged for a lunch that is cancelled on time.

• Q: If my child is sick on the day of delivery, can I cancel the order?

  A:

  Yes. You have until 7 a.m. the morning of delivery to cancel a lunch. Simply call us at 905-944-0210 and leave a detailed message on our voicemail. Please include your child's name and/or member ID (if you have it), the school name, grade and a contact number (in case we need to contact you). Please note that same day cancellations are accepted by PHONE ONLY.